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Beauty & Cosmetics
WiQo® US
WiQo® US needed a way to verify VĒRA rewards at the front desk. The TL Launch Engine delivered a custom provider tool, to their exact spec, in one day.
About
WiQo® US is a professional skin treatment offered at med spas and dermatology practices, delivered by trained providers in the treatment room. VĒRA by WiQo® is its loyalty program, with rewards redeemed in person at the provider's practice.
The Challenge
VĒRA rewards are redeemed in person at each provider's office, where staff had no way to verify a reward code, confirm a member's points, or see whether a reward had already been used. WiQo® US needed a tool any practice could use on day one, with no new integration into its own systems.
The Solution
WiQo® US brought the request to TrueLoyal. Using the TL Launch Engine, our team built a provider portal tool designed around the front desk workflow and delivered it to WiQo® US's exact spec within one day of the request. Staff look up a member by email and immediately see their points and available rewards. They can redeem a reward on the spot, then choose to apply it to today's visit or save it for a later one. Because every redemption is recorded as it happens, each reward can only be used once. The tool lives inside TrueLoyal, so there is nothing for practices to install or connect.
The Result
From request to delivered tool, WiQo® US saw:
1 day
from request to a delivered provider tool
Seconds
for staff to check any reward
1×
each reward can only be used once