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Community 101 - All About Online Brand Communities

Client Testimonials

See what our clients have to say.

The Simple Solutions community has become a resource across our entire marketing department, as it helps us solve a variety of our business challenges. Led to +16% Increase in Consumption, +8%x Increase in Net Promoter Score, and 52K+x Pieces of User-Generated Content.
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Brand Manager
Arm & Hammer
The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches. Hero Cosmetics has increased Conversions by +21% in 100 Days with Sampling and Reviews
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Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%
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Pia Shah
Marketing Analyst | Stride Rite
The structure which TrueLoyal proposed was backed by sound data analysis. I was amazed to see the insights we got. Our customers are now engaged better with our brand. I am more than satisfied with the program.
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Anabel Peralta
E-commerce Manager | Kid's Warehouse
We were able to capitalize on the holiday season wave with TrueLoyal's loyalty platform. Not only can TrueLoyal help reap benefits, but also sustain such growth. Our repeat purchase revenue increased by 12.45% over and above our holiday season high.
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Shelbi Johnson
Marketing Manager | Coolhorse
The results from the rewards program are encouraging; in just 6 months after launching the rewards program our customer retention rate has increased by 14X.
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Anthony Scott
Director of Digital Operations | KBS Research
TrueLoyal's data sciences team helped me to optimize the structure of our program. Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39% increase in repeat purchase revenue.
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Brittany Boykow
Director of E-Commerce | LAFCO
Great service with extremely professional customer support. Very happy with the response time from these guys! Would recommend giving them a try.
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Sam Gastro
CEO | MyGiftCardSupply
TrueLoyal identified potential areas to boost the revenues and suggested strategies to achieve it. I loved their methodical approach to achieve our business objectives.
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Natalie Novak-Bauss
Owner | KPS Essentials
We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.
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Annette Berg
Director of Customer Experience | Defenage
We intuitively know that loyalty reward programs help increase repeat sales. The A/B testing helped quantify the impact.
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Fabricio Sant’Anna
Marketing Manager | Nature’s Fusions

See What TrueLoyal Can Do For Your
Business

Schedule a demo and we'll show your Loyalty ROI in 45 minutes or less.

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Community 101 - All About Online Brand Communities

It's the paradox all marketers face: a strong brand makes everything you need to do easier, but building a strong brand isn't easy.It takes hard work and persistence to develop a brand worthy of devotion, that drives lasting loyalty and passionate advocacy. Not to mention the right technology, tools, and channels. That's why you should be thinking about an online brand community, one of the most effective channels for building a strong brand.We understand that not everyone knows what an online brand community is or what it can do for them. That's why we've built this resource connecting you to everything you need to know about online brand communities, from the initial set-up to the ongoing management and moderation. Use this resource to answer all of your questions about online brand communities. Then, if you have any more questions, feel free to reach out to us. We would love to hear them!

What is an Online Brand Community?

For those who aren't familiar with online brand communities, we've got you covered. Learn more about what an online brand community is and how it can benefit your marketing strategy. [Learn More]

Social Media Groups vs. Online Brand Communities

Both channels contribute to an effective community marketing strategy. However, social media groups and online brand communities are completely different. We'll show you how.[Learn More]

5 Brands That Are Winning With an Online Brand Community

Don't just take our word for it. Learn about how these brands elevate their marketing strategy using an online brand community.[Learn More]

How Do I Know When I'm Ready For an Online Brand Community?

Still unsure about online brand communities? No problem. We've put together the questions you need to ask yourself to find out if an online brand community is right for you. (Hint: It probably is!)[Learn More]

Setting Up Your Online Brand Community

Setting up your online brand community doesn't have to be difficult. In fact, TrueLoyal's proven methodology will ensure you're taken care of every step of the way. We'll show you how to set up your online brand community and how our team can launch your community in as little as 4 weeks.[Learn More]

Optimizing Your Online Brand Community

Once you're up and running, the fun can begin. We'll show you all the ways your community can help with acquisition, retention, advocacy, insights and more, and how to optimize for success.[Learn More]

Other Expert Resources

Harvard Business Review: When Community Becomes Your Competitive AdvantageAdRoll: Community Marketing: Why Building a Community Around Brand Fuels GrowthPress Release: Successful Branded Online Communities Significantly Impact an Organization's Core Operations According to a New Study by Leader Networks and CMX Media.

Elevate Your Brand Strategy With an Online Brand Community

An online brand community is the ultimate channel for strengthening your brand. From inspiring authentic UGC to gathering impactful insights, there's no shortage of benefits for your brand.

Interested in more?

Sign up for a demo today.

See It In Practice

Ready to build loyalty that actually earns behavior change? See how TrueLoyal can help.

Schedule a Demo

See What TrueLoyal Can Do For Your Business

Schedule a demo and we'll show your Loyalty ROI in 45 minutes or less.

Schedule a Demo