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Brief #146: O Brave New World, Social Despair, and Veggies

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The Simple Solutions community has become a resource across our entire marketing department, as it helps us solve a variety of our business challenges. Led to +16% Increase in Consumption, +8%x Increase in Net Promoter Score, and 52K+x Pieces of User-Generated Content.
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Brand Manager
Arm & Hammer
The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches. Hero Cosmetics has increased Conversions by +21% in 100 Days with Sampling and Reviews
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Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%
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Pia Shah
Marketing Analyst | Stride Rite
The structure which TrueLoyal proposed was backed by sound data analysis. I was amazed to see the insights we got. Our customers are now engaged better with our brand. I am more than satisfied with the program.
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Anabel Peralta
E-commerce Manager | Kid's Warehouse
We were able to capitalize on the holiday season wave with TrueLoyal's loyalty platform. Not only can TrueLoyal help reap benefits, but also sustain such growth. Our repeat purchase revenue increased by 12.45% over and above our holiday season high.
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Shelbi Johnson
Marketing Manager | Coolhorse
The results from the rewards program are encouraging; in just 6 months after launching the rewards program our customer retention rate has increased by 14X.
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Anthony Scott
Director of Digital Operations | KBS Research
TrueLoyal's data sciences team helped me to optimize the structure of our program. Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39% increase in repeat purchase revenue.
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Brittany Boykow
Director of E-Commerce | LAFCO
Great service with extremely professional customer support. Very happy with the response time from these guys! Would recommend giving them a try.
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Sam Gastro
CEO | MyGiftCardSupply
TrueLoyal identified potential areas to boost the revenues and suggested strategies to achieve it. I loved their methodical approach to achieve our business objectives.
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Natalie Novak-Bauss
Owner | KPS Essentials
We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.
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Annette Berg
Director of Customer Experience | Defenage
We intuitively know that loyalty reward programs help increase repeat sales. The A/B testing helped quantify the impact.
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Fabricio Sant’Anna
Marketing Manager | Nature’s Fusions

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Brief #146: O Brave New World, Social Despair, and Veggies

Welcome to another issue of Future of Marketing!Let's get existential. Today's issue explores social despair. Not the type that triggers a mid-life crisis, but the perceived decay in the quality of social media sites.Gartner predicts that 50% of consumers will significantly limit their use of major platforms by 2025. This is exacerbated by the emergence of the "splinternet," a fracturing of social media and the wider internet into smaller pieces due to changing use patterns, content filtering, censorship, and more.It's a natural development as consumers reject the overly-curated and inadequacy-inducing feeds of the most popular social sites.And it's why over 60% of marketers are concerned about losing access to their brand's fans on social media.An Evolving Landscape for Digital Community"O brave new world, That has such people in't." Miranda (The Tempest, A5S1)Consumers are seeking authenticity and meaningful connection over picture-perfect influencers. The rise of interest-based communities shows they want a place to explore and discuss the products they love without "polluting" their social feeds with content that wouldn't fit in their personal curation.Engagement within these private digital communities builds relationships and shapes brand affinity. That's why 40.1% of consumers are more likely to stay loyal to a favorite brand after engaging with it in an online brand community.More so, 39.1% of online community members feel a brand's community provides more personalized, tailored, and relevant experiences than its social media account.An owned community allows marketers to deliver a fully realized, holistic, and brand-aligned experience that resonates more strongly with fans and builds lasting connections between them and the brand.Growing a Community Around Veggies?Does anyone actually like kale?🌽💁‍♂️Veggies Made Great is proving that vegetables can be cool. They're on a mission to build a community of health-conscious consumers who have had enough of boring greens. Veggies Made Great is harvesting emotional connections through a personalized, engaging, and undeniably fun community, proving that veggies can be the life of the party.“A Facebook group or an Instagram profile feels very linear, very static," said Christine Higley, Senior Brand Manager. "...They come to the Community to be heard. Building a community has allowed us to engage with consumers on so many different levels.”One notable community campaign asked their community members, aptly named "Veg Heads," to plant discount coupons in stores nationwide and then spread the word on social media. Members were delighted to surprise fellow shoppers, and the Veggies Made Great team was delighted with the business outcomes, a coupon redemption rate that is 30% above the industry average.Read more about how Veggies Made Great sprouted impressive results. Recommended Reads:

ICYMIThe State of Community Powered Marketing report is here! Download the reportReady to Build & Grow Your Community?TrueLoyal can help you build your community through all of these interactive experiences and effectively gather zero-party data – learn more

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