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How TrueLoyal Brought Capital's Summertime Ball to 45 Million People

Ever wanted to see your face on the big screen at Wembley? You're not alone!

When we partnered up with Trigger Buzz at this year's Capital Summertime Ball, we gave fans a chance to have their photos broadcast to millions of people across London, including across Wembley's 1,500 screens.

The Summertime Ball is Capital's biggest event of the year, seeing more than 80,000 fans gather together to celebrate the latest music.

So, when we were asked to help generate awareness, excitement, and engagement with the attendees and people who couldn't attend the event, we jumped at the challenge.

Together with Trigger Buzz we brought Social Out-of-Home content (UGC + branded content) to the masses.

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"[This year] we've delivered some ground-breaking campaigns, working with creative tech experts like Trigger Buzz and TrueLoyal to deploy Global Radio's real-time amplification of their Capital Summertime Ball – which was broadcast live across our network of digital screens.” - Sean Gregory, CEO of Exertion Media.

What Is Capital's Summertime Ball?

The Summertime Ball is an annual mini-festival in London run by Capital radio station. Every June, the biggest music acts of the moment hit the stage to perform for thousands of fans.

TrueLoyal at Summertime Ball

This year, the likes of Little Mix, Tinie Tempah, Jess Glynne, Craig David, Flo Rida and Will.i.Am shared their songs with more than 80,000 people.

And we were there to share fans' experiences, bring special moments into the spotlight, and create a buzz around the sell-out event.

What We Did

In the days leading up to the event, billboards across London showcased engaging videos counting down to the event to build excitement, but it was the day of the Summertime Ball where things really blew up.

TrueLoyal at the Summertime Ball

Throughout the show, we took over Wembley and London's biggest and best digital outdoor screens and made attendees stars by delivering real-time brand stories and User Generated Content in an epic campaign that spanned London.

This was a UK first for a live music event:

"This year's campaign for Capital's Summertime Ball with Vodafone was the best we've ever delivered! Trigger's innovative approach and tech integration capabilities allowed us to deliver a UK first for a music event. The results were really impressive and our audience loved it - we really brought the event to life in a way we haven't before." - Callum Clark, Marketing Manager at Capital.

We encouraged the audience to share their moments and images using the hashtag #capitalstb, which we projected onto the big screens using TrueLoyal.

TrueLoyal at the Summertime Ball

These were paired with behind-the-scenes shots from performers to bring attendees closer to the action and make non-attendees feel like they were there.

Because we didn't want anyone to feel left out.

In fact, we encouraged non-attendees to get involved, too. This was an event for everyone.

The Results

During the event, we generated a whopping 100,000 posts on social media under the designated hashtag. We then shared 135 of these key, user-generated moments with the rest of London via Wembley's 1,500 screens, and on 70 screens across 21 tube stations in London.

These community-driven posts were accompanied by exclusive branded content from Capital, creating a story of the day from both the perspective of the attendees, the performers, and Capital.

All in all, the content created during the Summertime Ball reached more than 45 million people, generating fan growth that was six times greater than Radio 1's Big Weekend event. That's no small feat.

How TrueLoyal Brought One Event to Millions

The social power of TrueLoyal was captured fully at the Summertime Ball. A designated hashtag created a community around the event, while the shared content from attendees and performers made everyone feel involved - not just because people could have their faces up on the big screen!

TrueLoyal at the Summertime Ball

One of our main goals was to generate excitement for people who couldn't attend the event in person, which is why the TrueLoyal platform worked so well.

With photos, videos, and content posted from fans, performers, and Capital themselves, non-attendees felt a part of the action and were encouraged to share their own thoughts and experiences of the show from further afield.

These community-inspired cultural events perfectly lend themselves to social sharing and UGC.

Attendees get to feel a part of the action, non-attendees can get a live view of what's happening, and the hosting company – in this case, Capital radio station – gets incredible amounts of exposure.

Drive engagement and increase attendee participation with TrueLoyal. Talk to one of our event specialists today. 

Client Testimonials

See what our clients have to say.

The Simple Solutions community has become a resource across our entire marketing department, as it helps us solve a variety of our business challenges. Led to +16% Increase in Consumption, +8%x Increase in Net Promoter Score, and 52K+x Pieces of User-Generated Content.
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Brand Manager
Arm & Hammer
The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches. Hero Cosmetics has increased Conversions by +21% in 100 Days with Sampling and Reviews
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Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%
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Pia Shah
Marketing Analyst | Stride Rite
The structure which TrueLoyal proposed was backed by sound data analysis. I was amazed to see the insights we got. Our customers are now engaged better with our brand. I am more than satisfied with the program.
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Anabel Peralta
E-commerce Manager | Kid's Warehouse
We were able to capitalize on the holiday season wave with TrueLoyal's loyalty platform. Not only can TrueLoyal help reap benefits, but also sustain such growth. Our repeat purchase revenue increased by 12.45% over and above our holiday season high.
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Shelbi Johnson
Marketing Manager | Coolhorse
The results from the rewards program are encouraging; in just 6 months after launching the rewards program our customer retention rate has increased by 14X.
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Anthony Scott
Director of Digital Operations | KBS Research
TrueLoyal's data sciences team helped me to optimize the structure of our program. Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39% increase in repeat purchase revenue.
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Brittany Boykow
Director of E-Commerce | LAFCO
Great service with extremely professional customer support. Very happy with the response time from these guys! Would recommend giving them a try.
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Sam Gastro
CEO | MyGiftCardSupply
TrueLoyal identified potential areas to boost the revenues and suggested strategies to achieve it. I loved their methodical approach to achieve our business objectives.
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Natalie Novak-Bauss
Owner | KPS Essentials
We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.
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Annette Berg
Director of Customer Experience | Defenage
We intuitively know that loyalty reward programs help increase repeat sales. The A/B testing helped quantify the impact.
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Fabricio Sant’Anna
Marketing Manager | Nature’s Fusions

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