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Case Study: #tint4good Hashtag Contest

TrueLoyal recently partnered with TechSoup, a global organization dedicated to helping nonprofits access the technology they need to operate at their full potential. Together, we'll be making our product more available to small and medium-sized nonprofits. To mark the launch of our partnership, we decided to give away 10 annual Pro Plans along with some social media consulting– each worth $5,100.

So, how do you give away your product to deserving nonprofits and generate a little social media buzz at the same time? By running a hashtag contest.

Goal

  • To give away $51,000 worth of TrueLoyal to nonprofits.
  • To increase visibility of TrueLoyal in the nonprofit community.

The Campaign

TrueLoyal asked nonprofits and their supporters to share why they love their nonprofit, using #tint4good and at-mentioning us (@TrueLoyal) in their post for a chance to win our product. At the end, 10 winners we selected using a random number generator and notified via social media.

tint4good contest

 

 

The Numbers

#tint4good

TrueLoyal received 555 submissions over the weeklong contest, mostly from small nonprofits themselves, and from a few individual supporters as well.

Screenshot 2015-02-24 11.19.09

The campaign generated 500.19K impressions.

Screenshot 2015-02-24 11.19.32

Though we made every network available, the bulk of posts were from Twitter and Facebook, which reflects the kind of content we asked for (words instead of images or video) and also tells us which networks are particularly active for this demographic of small nonprofits.

What Worked

A couple factors helped to make this campaign such a success.

Strong partnerships with non-profit tech organizations (including TechSoup, SM4NP, and NTEN) that helped spread the word about the contest to their own networks, with our target audience.

Using an Actionable and Inclusive call-to-action likely increased participation greatly. Initially, we were going to ask nonprofits to share “How will you change the world using Social Media?” – an extremely tough question to answer, especially in 140 characters or less. Its also a question very few people in the organization would have been able to answer. By broadening our querry to “Why do you Love your nonprofit” we made it possible for every non profit employee to participate, as well as supporters of the nonprofit to participate. This meant that the nonprofits themselves were sharing about our contest to their audience.

Spreading the Love. Asking, “What do you LOVE about your nonprofit” made this a timely campaign during the week leading up to Valentines Day. The posts we generated were not only helpful in spreading the word about TrueLoyal, but also gave nonprofits the opportunity to mobilize their supporters to spread the word about what makes each organization great.

Client Testimonials

See what our clients have to say.

The Simple Solutions community has become a resource across our entire marketing department, as it helps us solve a variety of our business challenges. Led to +16% Increase in Consumption, +8%x Increase in Net Promoter Score, and 52K+x Pieces of User-Generated Content.
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Brand Manager
Arm & Hammer
The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches. Hero Cosmetics has increased Conversions by +21% in 100 Days with Sampling and Reviews
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Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%
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Pia Shah
Marketing Analyst | Stride Rite
The structure which TrueLoyal proposed was backed by sound data analysis. I was amazed to see the insights we got. Our customers are now engaged better with our brand. I am more than satisfied with the program.
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Anabel Peralta
E-commerce Manager | Kid's Warehouse
We were able to capitalize on the holiday season wave with TrueLoyal's loyalty platform. Not only can TrueLoyal help reap benefits, but also sustain such growth. Our repeat purchase revenue increased by 12.45% over and above our holiday season high.
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Shelbi Johnson
Marketing Manager | Coolhorse
The results from the rewards program are encouraging; in just 6 months after launching the rewards program our customer retention rate has increased by 14X.
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Anthony Scott
Director of Digital Operations | KBS Research
TrueLoyal's data sciences team helped me to optimize the structure of our program. Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39% increase in repeat purchase revenue.
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Brittany Boykow
Director of E-Commerce | LAFCO
Great service with extremely professional customer support. Very happy with the response time from these guys! Would recommend giving them a try.
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Sam Gastro
CEO | MyGiftCardSupply
TrueLoyal identified potential areas to boost the revenues and suggested strategies to achieve it. I loved their methodical approach to achieve our business objectives.
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Natalie Novak-Bauss
Owner | KPS Essentials
We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.
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Annette Berg
Director of Customer Experience | Defenage
We intuitively know that loyalty reward programs help increase repeat sales. The A/B testing helped quantify the impact.
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Fabricio Sant’Anna
Marketing Manager | Nature’s Fusions

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