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The TrueLoyal Startup Culture: 5 Company Values We Live By

In every startup company, there comes a point where you're not just a small startup fighting for survival anymore. And at that point, you grow with a team of employees and customers that depend on each other to grow to the next level. Fortunately, that is where TrueLoyal is now in 2014.To keep growing a sustainable company, there needs to be direction throughout the journey. And that's why our team at TrueLoyal has set time to define our values we want to live by because fostering our startup culture is incredibly important. Because having these, we will have a strong opportunity to grow professionally and personally. And we are proud to share them with you so you can keep us accountable and maybe learn from what has helped us build a strong team foundation ready for the million challenges ahead.

The 5 TrueLoyal Values

1) Better to ask for forgiveness rather than for permission.

- You have autonomy and responsibility to grow the company in impactful ways.

- You fail fast, and fail often because you understand that's how we learn.- Keep shipping code.- You are a doer and take initiatives, not just a talker.

2) Transparency is key.

- You understand that being transparent builds trust between team members and customers.

- You share your mind openly even if that means challenging others.

- You default to honesty because that is the foundation of a strong relationship.

- You take pride in sharing your strong beliefs.

3) Stay humble, be tenacious.

- You show gratitude and appreciation to others around you.

- You are always level headed because no one is ever better than another.

- You stay laser-focused on your goals and strive to achieve them.

- You don't let fear inhibit your aspirations.

4) Strive not to be successful, but rather to be of value.

- You understand that success is worth nothing unless you have others around you to share the celebration with.

- You always strive to help others because selflessness leads to a happier self.

- You listen to others first then respond so you understand how to add value.

5) Better yourself everyday.

- You strive to maintain a balanced life because you are running a marathon when building a company.- You seek and accept challenges that make you feel uncomfortable.- You try to learn something new everyday.I'd love to know what you think in the comments section below! Feel free to share any value statements your company lives by!-Tim, CEO

Client Testimonials

See what our clients have to say.

The Simple Solutions community has become a resource across our entire marketing department, as it helps us solve a variety of our business challenges. Led to +16% Increase in Consumption, +8%x Increase in Net Promoter Score, and 52K+x Pieces of User-Generated Content.
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Brand Manager
Arm & Hammer
The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches. Hero Cosmetics has increased Conversions by +21% in 100 Days with Sampling and Reviews
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Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%
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Pia Shah
Marketing Analyst | Stride Rite
The structure which TrueLoyal proposed was backed by sound data analysis. I was amazed to see the insights we got. Our customers are now engaged better with our brand. I am more than satisfied with the program.
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Anabel Peralta
E-commerce Manager | Kid's Warehouse
We were able to capitalize on the holiday season wave with TrueLoyal's loyalty platform. Not only can TrueLoyal help reap benefits, but also sustain such growth. Our repeat purchase revenue increased by 12.45% over and above our holiday season high.
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Shelbi Johnson
Marketing Manager | Coolhorse
The results from the rewards program are encouraging; in just 6 months after launching the rewards program our customer retention rate has increased by 14X.
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Anthony Scott
Director of Digital Operations | KBS Research
TrueLoyal's data sciences team helped me to optimize the structure of our program. Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39% increase in repeat purchase revenue.
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Brittany Boykow
Director of E-Commerce | LAFCO
Great service with extremely professional customer support. Very happy with the response time from these guys! Would recommend giving them a try.
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Sam Gastro
CEO | MyGiftCardSupply
TrueLoyal identified potential areas to boost the revenues and suggested strategies to achieve it. I loved their methodical approach to achieve our business objectives.
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Natalie Novak-Bauss
Owner | KPS Essentials
We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.
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Annette Berg
Director of Customer Experience | Defenage
We intuitively know that loyalty reward programs help increase repeat sales. The A/B testing helped quantify the impact.
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Fabricio Sant’Anna
Marketing Manager | Nature’s Fusions

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