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#BrandCrush: Homesick

Each week in #brandcrush, we highlight exceptional brands that are channeling their customers' voice to connect more authentically with their audience.

We're always telling brands to engage their customers and biggest fans – whether by asking for feedback or telling them what type of content your brand wants to see

We caught Homesick candles doing just that. 

“We speak to anywhere from 30 to 100 people for every candle we develop, visiting local areas, collecting samples, and even extracting scents from food,” they shared on their website.  

On TikTok, they're sharing tips, user-generated content, and showing fans what they want to see on #WickTokGenius

To give you an idea of the power of this platform, this video alone got over 8 million views:

Homesick also balances UGC on its Instagram. They recently shared a Reel of a fan singing with a lit Homesick candle by her side. The fan ended the video by saying, “this candle makes me want to be a candle person.”

Beautiful way to tie in the voice of your fans.

Nice work, Homesick! 💘

Client Testimonials

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The Simple Solutions community has become a resource across our entire marketing department, as it helps us solve a variety of our business challenges. Led to +16% Increase in Consumption, +8%x Increase in Net Promoter Score, and 52K+x Pieces of User-Generated Content.
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Brand Manager
Arm & Hammer
The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches. Hero Cosmetics has increased Conversions by +21% in 100 Days with Sampling and Reviews
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Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%
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Pia Shah
Marketing Analyst | Stride Rite
The structure which TrueLoyal proposed was backed by sound data analysis. I was amazed to see the insights we got. Our customers are now engaged better with our brand. I am more than satisfied with the program.
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Anabel Peralta
E-commerce Manager | Kid's Warehouse
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Shelbi Johnson
Marketing Manager | Coolhorse
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Anthony Scott
Director of Digital Operations | KBS Research
TrueLoyal's data sciences team helped me to optimize the structure of our program. Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39% increase in repeat purchase revenue.
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Brittany Boykow
Director of E-Commerce | LAFCO
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Sam Gastro
CEO | MyGiftCardSupply
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Natalie Novak-Bauss
Owner | KPS Essentials
We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.
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Annette Berg
Director of Customer Experience | Defenage
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Fabricio Sant’Anna
Marketing Manager | Nature’s Fusions

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