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Brief #104: Creating the new economy

Welcome to Future of Marketing. We're thrilled to announce that Future of Marketing is a finalist in the Email Newsletter category for Ragan Communications and PR Daily 's Social Media & Digital Awards 2022! Thank you to our growing community of >30,000 marketing and industry professionals, who continuously inspire our work. In today's issue, we're discussing:

  • Why brands should invest in creators
  • Realities of content creation
  • #BrandCrush: Il Makiage

Why brands should invest in creators

In today's creator economy, the smartest brands are not just marketing to consumers – they're also collaborating with them. "Creators have the power to transform industries, platforms and even boardroom conversations,” shared CreatorIQ's COO, Tim Sovay. “Savvy marketers need to know how the landscape ahead is changing, and what's causing it to change.”Enter: User-generated content. With user-generated content – or authentic content created by real people – brands can access a vast pool of creativity that they can't afford to produce themselves. It's a trend that has been on the rise for years and will continue to grow in importance as the next phase of the creator economy focuses on community-building and developing deep relationships with audiences.For example, a quick search of the hashtag #ad on Instagram will reveal over 17 million posts that creators and influencers shared in partnership with brands.

An Instagram grid showing user-generated and influencer-generated content from the hashtag #ad

We also see employees acting as “the face” for the companies they work for, which only reinforces the value of content creators. Our take: There's no better time to collaborate with creators – but work with those who align with your brand values and purpose. If they grow, you'll grow with them.

Finding content-market fit

During SXSW, we attended a session called The Creator Economy and Brands, where we learned what it really takes to be a full-time content creator. The speakers included creator economy reporter Kaya Yurieff of The Information; Lauren Zoltick, Head of Social and Partnerships at Storyblocks; Samir Chaudry, YouTuber and Co-founder of creator economy newsletter The Publish Press; and influencer Shannon Beveridge.Our favorite takeaways:

  • Burnout is creative output without direction
  • Take advantage of things that are the same across platforms – like vertical video, which requires less reformatting across different platforms
  • A lower barrier to entry (more platforms and tools to create) also means there's a higher barrier to entry (more creators = more competition)
  • The creator's job is to find a format that works (a.k.a content-market fit)
Think About It Reaction GIF by Identity

We also attended a few metaverse activations and overall, learned that community is becoming more important than anything else at the moment. And while no one truly knows what the metaverse is (or will become) – it will certainly breed new opportunities for creative expression and human interaction.

What we're learning

#BrandCrush: Il Makiage

Il Makiage is a New York based, tech-driven prestige beauty brand that is shifting millions of customers to shopping for beauty online. The company has found that their customers are more than happy to share their beauty experiences with the world, so Il Makiage has used this as an opportunity to capture more content (and re-share it across their channels).

Il Makiage resharing user-generated content of three women's make-up under the brand's "top eye looks" section on their website

Brands can learn from Il Makiage's strategy of using user-generated content in their marketing; brands should not just create content and hope it will go viral – they should take advantage of what they already have (like their customer's experiences and opinions).If anything, user-generated content has changed the way brands market and tell their stories because brands are no longer the only ones telling their story – it's their fans and customers, too.

Client Testimonials

See what our clients have to say.

The Simple Solutions community has become a resource across our entire marketing department, as it helps us solve a variety of our business challenges. Led to +16% Increase in Consumption, +8%x Increase in Net Promoter Score, and 52K+x Pieces of User-Generated Content.
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Brand Manager
Arm & Hammer
The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches. Hero Cosmetics has increased Conversions by +21% in 100 Days with Sampling and Reviews
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Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%
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Pia Shah
Marketing Analyst | Stride Rite
The structure which TrueLoyal proposed was backed by sound data analysis. I was amazed to see the insights we got. Our customers are now engaged better with our brand. I am more than satisfied with the program.
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Anabel Peralta
E-commerce Manager | Kid's Warehouse
We were able to capitalize on the holiday season wave with TrueLoyal's loyalty platform. Not only can TrueLoyal help reap benefits, but also sustain such growth. Our repeat purchase revenue increased by 12.45% over and above our holiday season high.
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Shelbi Johnson
Marketing Manager | Coolhorse
The results from the rewards program are encouraging; in just 6 months after launching the rewards program our customer retention rate has increased by 14X.
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Anthony Scott
Director of Digital Operations | KBS Research
TrueLoyal's data sciences team helped me to optimize the structure of our program. Within just three months after the launch, we witnessed an impressive 26.72% improvement in customer retention and a 23.39% increase in repeat purchase revenue.
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Brittany Boykow
Director of E-Commerce | LAFCO
Great service with extremely professional customer support. Very happy with the response time from these guys! Would recommend giving them a try.
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Sam Gastro
CEO | MyGiftCardSupply
TrueLoyal identified potential areas to boost the revenues and suggested strategies to achieve it. I loved their methodical approach to achieve our business objectives.
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Natalie Novak-Bauss
Owner | KPS Essentials
We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.
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Annette Berg
Director of Customer Experience | Defenage
We intuitively know that loyalty reward programs help increase repeat sales. The A/B testing helped quantify the impact.
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Fabricio Sant’Anna
Marketing Manager | Nature’s Fusions

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