Frequently Asked Questions
What is TrueLoyal?
TrueLoyal brings you the world’s best loyalty and referral programs, helping to maximize revenue per customer and new customer acquisition through 360-degree customer engagement. It supports omni-channel interactions including desktop web, mobile web, mobile apps and in-store engagements. TrueLoyal referral program delivers a 15% uplift in new customer acquisition by converting your customers into brand ambassadors.
I have no IT staff to do the integration. Can I still use Affinia?
Yes, if you use one of the standard integration cartridges, you can integrate without any IT support. If you need a custom integration, then you can integrate TrueLoyal by a simple cut-and-paste of a small Javascript tag on all pages of your website, something that can be done even by a non-IT person. No coding is required.Once the integration is done, you can simply log in to the TrueLoyal dashboard and control your loyalty rewards and referral programs without any additional coding.
Why should I implement a loyalty rewards program?
A loyalty rewards program can boost per customer revenue by 85% and repeat purchases by 53%. A modern-day loyalty program creates fiercely loyal customers that are rewarded for all forms of engagements including purchases, social advocacy, reviews, sign-ups, referrals, photo sharing and more.
Why should I implement a referral program?
TrueLoyal referral program delivers a 15% uplift in new customer acquisition by converting your customers into brand ambassadors. Plus, referrals are the 3rd highest traffic driver after SEM and SEO.
Will the TrueLoyal integration slow down my site?
No. TrueLoyal is served from a highly scalable, multi-layered architecture. It is designed to give a very fast response comparable with most other cloud services.Moreover, TrueLoyal’s tag is asynchronous and non-block (similar to Google Analytics or Facebook tags). The tag will not block the loading of page resources on your website. You can benefit a rich library of apps that is being constantly enhanced. No coding or integration change will be required to enable new apps.