Loyalty Operations & Management Services

Streamline Your Loyalty Operations Efficiently

Running a loyalty program is complex, but we make it easy. Our Loyalty Operations and Management Services handle daily tasks, financial oversight, and strategic growth, ensuring your program runs smoothly and delivers great results.

Loyalty operations and management

Understanding our loyalty operations and management service

Focus on Long-Term Performance

A successful loyalty program requires more than just a strong launch; our services are designed to ensure it continues to perform well and succeed every day.

Comprehensive Management Services

TrueLoyal handles all aspects of your program, from daily operations and financial management to lifecycle marketing and continuous improvements.

Consistently Excellent Results

Our hands-on management ensures your loyalty program not only meets expectations but consistently delivers excellent and reliable results over time.

Loyalty management challenges

Maximize loyalty without the management hassle

Daily Operations Overload

Managing daily tasks like member inquiries and reward tracking can quickly become overwhelming.

Lifecycle Hurdles

Executing effective lifecycle marketing, from welcoming new members to re-engaging inactive ones, is essential but difficult.

Data Analysis Demands

Analyzing data and creating useful reports requires time and expertise, otherwise important insights are missed.

Program Evolution

To stay relevant, your program must evolve through continuous monitoring, strategic thinking, and timely adjustments.

The TrueLoyal solution

Comprehensive loyalty management with TrueLoyal's expertise

TrueLoyal simplifies handling member inquiries and tracking rewards, ensuring seamless daily operations and efficient program management.
With TrueLoyal, you can automate lifecycle marketing to engage new and inactive members effectively, improving retention and driving growth effortlessly.
TrueLoyal provides powerful analytics and reporting tools, turning complex data into actionable insights, so you never miss key opportunities.
Continuously monitor and adjust your loyalty program with TrueLoyal's adaptive solutions, keeping your program relevant and impactful in a dynamic market.

We handle the details you build the relationships

TrueLoyal integrates seamlessly with your systems, automating member management, marketing, data analysis, and program adjustments for efficient operations.

Step 1

Day-to-Day Operations Management

We handle daily tasks, including customer inquiries and reward processing, ensuring the smooth operation of your loyalty program.

Step 2

Financial and Commercial Support

Expert financial management keeps your program within budget, optimizes rewards, and ensures profitability and sustainability.

Step 3

Lifecycle Marketing Implementation

We execute targeted campaigns to engage new members, boost repeat purchases, and reactivate inactive customers.

Step 4

Reporting & Analytics

Our detailed reports and analytics provide insights into program performance, helping you understand effectiveness and areas for improvement.

The TrueLoyal advantage

Program Design & Strategy

Expert guidance for optimal loyalty program success.

eCommerce & Multi-channel Flexibility

Flexible solutions, multiple program types, AI-driven promotions & gamification.

Offline Customer Data & Incentives

Connect the omni-channel dots between customers’ online and in-store behaviors.

Personalized Engagement

Advanced data and segmentation engine for hyper-personalized omni-channel experiences.

Real-Time Visualization

Visualize key metrics data instantly for informed decisions and ROI tracking.

Enterprise-grade

Secure, scalable, data compliant - premium services and dedicated support.

Expand your loyalty strategy with our services

Program Design Services

We create unique loyalty programs tailored to your specific needs and customer preference.

Loyalty Market Research

Our in-depth market insights help you refine your loyalty program and stay ahead of industry trends.

Loyalty Program Strategy

We craft data-driven strategies to meet your loyalty objectives and drive program success.

Transforming loyalty with real results

Learn how leading consumer brands achieve maximum ROI with TrueLoyal

77%

Increase in Customer Retention

22%

Increase in Customer Lifetime Value

57%

Increase in Repeat Revenue Per Member

132%

Net Promoter Score Improvement

Food & beverage

77% Increase in Customer Retention

“We achieved a 77% increase in customer retention. The results were amazing!”

Bryan Pergakis

Digital Marketing | Jelly Belly

Beauty & Cosmetics

57% Increase in Repeat Revenue Per Member

“We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.”

Annette Berg

Director of Customer Experience | Defenage

Retail Footwear

25% Increase in average order value

“The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%”

Pia Shah

Marketing Analyst | Stride Rite

Automotive & Aftermarket

154% Increased repeat purchase revenue

“Our customers are more loyal because we can engage with them better through the Loyalty Rewards Program. Every part of the loyalty program was designed carefully to achieve maximum results. The loyalty program has helped us boost our repeat purchase revenues by 154%.”

Sandy Crespo-Mossi

Operations Manager | Oracle Lighting