Ratings and Reviews Management Platform
Transform Ecommerce Success with Product Reviews
The World's Best Consumer Brands Build Lasting Loyalty With TrueLoyal
Feature overview
Comprehensive Review Management Software
Harness TrueLoyal’s plug-and-play module for authentic product reviews that drive purchase decisions at the moment of truth. Elevate product description pages (PDPs) with:
- Customizable look and feel
- Shoppable user-generated content galleries
- Advanced moderation and filtering tools for higher conversions
- Sentiment analysis for actionable insights
Beyond-the-Review Engagement to Build Advocate Relationships
- Forge direct, emotional bonds with reviewers through a branded community hub of advocates from your customer base that acts as a review seeding program.
- Offer personalized engagements including Surveys, Co-creation opportunities, Discussions, and Contests and Campaigns to enhance customer retention and emotional loyalty while improving customer experience.
- Generate even more ratings and reviews by launching post-purchase experiences, like contests and giveaways, that encourage customers to leave feedback.
Activate Targeted Voices to Launch Products & Boost Review Volume
- Tailored post-purchase review invitations
- Personalized sample & review programs
- More reviews for eCommerce
- Incentivized reviews (fully compliant with platform policies)
Effective Review Management Starts Here
Transform your approach to ratings and reviews. Boost ecommerce sales, enhance customer experience, and turn potential customers into loyal advocates with TrueLoyal’s comprehensive ratings & reviews management solution.
Leverage the Power of Social Proof
- Consumers trust others more than brands
- Showcase star ratings to build credibility
- Respond to both positive and negative reviews to demonstrate excellent customer service
- Use customer feedback to inform product improvements and marketing strategies
Seamless Integration and Support
- Easy migration services from your current platform
- Robust reputation management
- Local business support for managing Google reviews
- Ongoing customer support to maximize your online review management success
FAQs
Ratings and reviews are vital for business success in today’s digital marketplace, they are essential to boosting trust and sales, especially online. In fact, 75% of consumers are likely to search for reviews and testimonials before making a purchase. They harness the power of social proof, boosting visibility and SEO, driving conversions (products with reviews are more likely to be purchased), and provide valuable customer insights. Ratings and reviews also build engagement, enhance credibility, and foster trust.
TrueLoyal makes it easy for you to collect, monitor, respond, repurpose, and display authentic customer feedback at critical conversion points across your website, in emails, and more. It’s simple to get started with a new Ratings & Reviews campaign and begin collecting feedback from your customers.
You can then display these reviews on your website, product pages, email campaigns, syndicate to retailers and other marketing channels to showcase real-life experiences and create confidence and trust for potential customers to buy.
Results happen fast! We mobilize your advocates through a branded community destination that is a seamless extension of your brand’s website. With our turnkey process, our brand partners have achieved 500+ reviews and 25% increase in average spend in just the first 100 days.
Absolutely! Did you know 44% of consumers say they want access to reviews within the last month? And 43% of consumers say they want more than 100 reviews on an item? TrueLoyal creates an always-on power source to make sure you’re never struggling with outdated reviews or empty product pages that lose sales.
Of course! Every brand has unique needs and preferences when it comes to displaying Ratings & Reviews. That’s why we offer a range of customization options to help you make the most of this content
Visual customization – With TrueLoyal, you can change the background colors and fonts to match your brand’s look and feel, making sure that your UGC blends seamlessly with your website or social media channels.
CSS customization – If you have more specific design requirements, TrueLoyal also offers custom CSS options, allowing you to create bespoke styles and designs that match your brand identity.
Reviews customization – TrueLoyal also allows you to add titles, descriptions, star ratings, and other content such as images or videos to your reviews, so you can make sure that your UGC is as informative and engaging as possible.
Filter options – TrueLoyal's filter options allow you to sort through your UGC by star rating or other criteria, making it easy to find the most relevant content for your audience.
Sort options – With TrueLoyal's sort options, you can sort your ratings and reviews by top-rated, newest, oldest, or photo-only, giving you more control over how your UGC is displayed to your audience.
By providing a range of customization options, TrueLoyal helps brands showcase Ratings & Reviews in a way that’s tailored to specific needs and preferences.
Yes! Integrate TrueLoyal with your marketing stack to fit perfectly into your existing systems and workflow. Pre-built integrations with best-in-class solutions allow you to share data across platforms to increase marketing effectiveness and ROI. Your ecommerce investment is at risk of failure without ongoing and authentic ratings, reviews, and UGC. TrueLoyal handles everything from mobilizing your community to activating high-quality reviews and syndicating to other networks like Bazaarvoice and PowerReviews. TrueLoyal helps you turn reviews and UGC into social commerce to drive more sales and reduce acquisition costs.
See Why Consumer Brands Choose TrueLoyal
Let’s talk about how we can help you design and implement a successful program.