Community Engagement & Insights
Build Emotional Loyalty through Community and brand advocacy
The World's Best Consumer Brands Build Lasting Loyalty With TrueLoyal
Create your community
Evolving beyond Transactions - into Emotional Loyalty & Advocacy
As a seamless extension of your loyalty program, create a community destination for members to gain access to personalized brand activities, fueled by collected profile data and zero-party data.
Through AI-driven hyper-personalization between purchase points, customers experience authentic engagement, feel valued, co-create with the brand, and remain active in the loyalty cycle.
Hyper-personalized experiences that drive loyalty & advocacy at scale
Flexible Brand Insights
Leverage customizable surveys, polls, and online focus groups to gain deep consumer insights, enabling you to crowdsource new ideas, validate R&D, and stay ahead of consumer trends to strengthen your market position.
Content, UX & customer journeys personalized at scale
Fast & easy to launch – brand community building
Launch your fully customized, fully branded community, no coding required.
Dynamic activation fueled by zero-party data
Deliver tailored activities at scale to brand ambassadors that drive engagement between purchases.
Robust community engagement
Boost engagement with 20+ activities including sampling, reviews, UGC, discussions, surveys, and more.
Agile insights gathering
Enhance the understanding of your audience and track brand sentiment, usage, and loyalty over time.
Transforming loyalty with real results
Food & beverage
77% Increase in Customer Retention
“We achieved a 77% increase in customer retention. The results were amazing!”
Beauty & Cosmetics
57% Increase in Repeat Revenue Per Member
Retail Footwear
25% Increase in average order value
“The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%”
Automotive & Aftermarket
154% Increased repeat purchase revenue
Food & beverage
132% Net Promoter Score Improvement
Automotive & Aftermarket
85% Increased repeat purchase revenue
Beauty & Cosmetics
+21% Purchase Conversions
FAQs
Consumer relationships should not stop at the purchase. Your community is seamlessly integrated into the consumer journey loyalty experience providing access to customized brand activities, fueled by collected profile data and zero-party data.
Community members can engage in compelling brand experiences such as user-generated content and review campaigns, sampling, discussion boards, surveys, polls, and more. Incorporate gamification with fun badges and points to foster participation and enhance emotional loyalty. Your community engagement can blend ongoing activities with hyper-personalized campaigns to amplify specific brand initiatives and campaigns.
Engagement between purchase through community has proven to enhance customer experience and retention, drive new customer acquisitions, and provide significant insights to propel your brand forward.
Extend your loyalty program beyond simple transactions providing additional ways for consumers to interact with your brand, create a two-way dialog, and invite your existing one-way channels with limited engagement, such as an email database, or a social media following to become members.
Community-building resembles gardening more than carpentry, and our team equips you with all the necessary “gardening tools” to create a flourishing owned community.
Each team possesses distinct resources, and our platform is designed to be flexible to accommodate your needs.
Whether you have a team of experts seeking a platform to engage with consumers or you’re seeking a fully-managed loyalty program, we have the team and platform to enhance efficiency and drive results.
See Why Consumer Brands Choose TrueLoyal
Let’s talk about how we can help you design and implement a successful program.