TrueLoyal

Zinrelo & TINT are now TrueLoyal.

AI

Platform Flexibility

Personalized Engagement

Integrations

Industries

Design & Strategy

Services

Program Types

Jelly belly case study
Jelly Belly increased customer retention by 77% and repeat purchase revenue by 1.69X
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Introducing TrueLoyal-The Only Loyalty Platform for Multi-Channel Consumer Brands-Why TrueLoyal is Building Future of Loyalty
Introducing TrueLoyal: The Only Loyalty Platform for Multi-Channel Consumer Brands
I’ve always been fascinated by the relationship...
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Rewards Structure

Loyalty Programs by Rewards Structure

TrueLoyal supports loyalty programs for a variety of verticals such as retail, brands, travel, business services, internet & software, education, financial services, real estate, media and entertainment, non-profit etc. However, each business has a different objective for the rewards program. TrueLoyal enables loyalty programs that offer a variety of rewards structures to meet different business objectives.

Earn burn loyalty program

Essential features that build loyalty

Create seamless, cross-branded experiences that enhance customer satisfaction and loyalty through innovative, collaborative reward solutions.

Unified membership

Combine loyalty memberships across different businesses for a unified customer experience.

Points pooling

Allow customers to pool points earned from different brands.

Multi-channel redemption

Enable points redemption through various channels, online and offline.

Maximizing loyalty with tailored reward structures

Maximize Customer Retention

Leverage a comprehensive, 360-degree loyalty rewards program to boost customer engagement, retention, and profitability.

Deep Data Analytics

TrueLoyal's dedicated Data Sciences practice offers customized insights, transforming loyalty programs into actionable, revenue-generating initiatives.

Zero-Party & First-Party Data

With TrueLoyal's receipt scanning feature, brands can reward offline purchases, establishing direct communication and capturing valuable zero-party and first-party data.

Enhanced Customer Experience

TrueLoyal's loyalty platform seamlessly integrates with POS systems, enabling member registration and reward points accumulation during transactions.

Ongoing Consultation

Our continuous consultation services help businesses personalize user experiences and drive ongoing revenue growth.

Benefits of loyalty program types

How TrueLoyal designs loyalty programs by rewards structure

TrueLoyal creates tailored loyalty programs that match your business goals by leveraging various rewards structures. Each program is designed to foster customer engagement, increase retention, and drive business growth, with flexible options for points-based, tiered, and paid membership programs.

Maximize loyalty and business growth with TrueLoyal

Step 1

Customized Program Design

TrueLoyal works with you to create a program tailored to your industry, customer behavior, and business objectives.

Step 2

Flexible Reward Structures

Whether through discounts, VIP status, or paid membership programs, TrueLoyal offers a variety of reward structures that align with your goals.

Step 3

Personalized Customer Engagement

Advanced segmentation and personalization ensure customers receive relevant rewards and communications, keeping them engaged.

Step 4

Real-Time Data Insights

TrueLoyal's analytics engine tracks program performance, enabling continuous optimization and real-time adjustments to maximize ROI.

Rewards Structure |

Discount Program

Objective

Encourage repeat purchases by allowing customers to accumulate points through activities, which can be redeemed for discounts on future orders. This drives loyalty and reduces the likelihood of customers choosing competitors for their next purchase.

Methodology
Customers earn points for various activities like purchases, referrals, and reviews. Points can be exchanged for discounts via coupons, gift cards, or account credits. Higher tiers can speed up point accumulation for more frequent rewards.
Activity Types
Customers earn points through activities such as purchases, referrals, reviews, social media sharing, and newsletter subscriptions. These activities encourage ongoing engagement with the brand and help customers reach their rewards goals faster.
Best Suited For
Ideal for businesses with mid to high margins, including cosmetics, apparel, nutrition supplements, travel, electronics, and service businesses. Works best for companies aiming to increase loyalty while maintaining profitability.
Benefits
Allows businesses to reward customers without offering upfront discounts, ensuring repeat purchases. Keeps customers engaged with the brand and discourages them from exploring competitive options for similar products or services.

Status Program

Objective
Enhance customer loyalty by offering a sense of exclusivity and recognition. This program makes customers feel valued and recognized, encouraging them to remain loyal to the brand and aim for higher status tiers.
Methodology
Customers earn points through spending, gradually advancing to higher tiers each year. Each tier unlocks better perks like exclusive events, priority support, and personalized offers, creating a sense of achievement and belonging.
Activity Types
This program is mainly tied to spending levels. Customers earn points for purchases, helping them progress to higher status tiers and access more valuable rewards and privileges.
Best Suited For
Works best for luxury brands and high-end product retailers that prioritize exclusivity and avoid discounting. Ideal for businesses where status and prestige are significant value drivers.
Benefits
Encourages higher spending as customers strive to reach or maintain VIP status. It fosters a deeper emotional connection, making customers feel special and valued, thus improving retention without relying on discounts.
loyalty-program-type- tiered loyalty program
Platform - Multi-Dimensional-Card

Paid Program

Objective

Create a premium experience for paying members, offering exclusive benefits that make the cost of membership worthwhile. This approach strengthens loyalty and ensures long-term engagement from customers who value the added perks.

Methodology
Customers pay a yearly fee to access VIP status, unlocking benefits like free shipping, exclusive discounts, and priority services. The perceived value of these perks encourages customers to renew their membership.
Activity Types
Paying customers tend to remain loyal and avoid competitor offerings. The program creates a sense of exclusivity, encouraging members to continue their subscription and maximizing customer lifetime value.
Best Suited For

Works best for luxury brands and high-end product retailers that prioritize exclusivity and avoid discounting. Ideal for businesses where status and prestige are significant value drivers.

Benefits

Encourages higher spending as customers strive to reach or maintain VIP status. It fosters a deeper emotional connection, making customers feel special and valued, thus improving retention without relying on discounts.

Low Margin Program

Objective
Increase average order value (AOV) and maximize profitability by encouraging customers to make larger purchases. This program focuses on rewarding high-value transactions without cutting into the business's profit margins.
Methodology
Customers earn points when they reach specific order value thresholds, with bonus points for early purchases. Small rewards for activities like email clicks and app visits maintain brand engagement between purchases.
Activity Types
Points can be earned through larger purchases, referrals, and engagement activities like social media interactions. These activities keep customers interested in earning rewards and completing higher-value purchases.
Best Suited For
Designed for businesses with low margins or low AOV, such as grocery stores, affiliate sites, and electronics retailers. It’s ideal for businesses seeking to reward loyalty without reducing margins.
Benefits
This program encourages larger purchases, helping to increase revenue per transaction. It allows businesses to reward their customers and keep them engaged without sacrificing profitability.
Netsuite

Transforming loyalty with real results

Learn how leading consumer brands achieve maximum ROI with TrueLoyal
77%
Increase in Customer Retention
22%
Increase in Customer Lifetime Value
57%
Increase in Repeat Revenue Per Member
132%
Net Promoter Score Improvement
Food & beverage

77% Increase in Customer Retention

“We achieved a 77% increase in customer retention. The results were amazing!”

Rewards Structure |
Bryan Pergakis
Digital Marketing | Jelly Belly
Beauty & Cosmetics

57% Increase in Repeat Revenue Per Member

“We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.”
Rewards Structure |
Annette Berg
Director of Customer Experience | Defenage
Retail Footwear

25% Increase in average order value

“The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%”

Rewards Structure |
Pia Shah
Marketing Analyst | Stride Rite
Automotive & Aftermarket

154% Increased repeat purchase revenue

“Our customers are more loyal because we can engage with them better through the Loyalty Rewards Program. Every part of the loyalty program was designed carefully to achieve maximum results. The loyalty program has helped us boost our repeat purchase revenues by 154%.”
Sandy-Oracle
Sandy Crespo-Mossi

Operations Manager | Oracle Lighting

Food & beverage

132% Net Promoter Score Improvement

“We have had our Taste Buds community for the past 2.5 years. We turn to them for anything and everything that you can think of. And we’ve found it so valuable. We constantly get messages from our Taste Buds about how much they love Sir Kensington’s. About how much they love being a part of the community. And so it really has been an important part of our growth strategy in activating and building this group of super fans.”
Amanda Triglia Marketing Manager Sir Kensington's
Amanda Triglia
Marketing Manager | Sir Kensington’s
Automotive & Aftermarket

85% Increased repeat purchase revenue

“We love TrueLoyal’s structured approach to create an optimized loyalty program. We were able to increase the number of repeat purchasers significantly which has helped us increase repeat purchase revenues by 85%.”
Alex German BLiss

Alex German

Marketing Manager | German-Bliss Equipment
Beauty & Cosmetics

+21% Purchase Conversions

“We are incredibly excited to see the immediate impact our community is having on our brand. The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches.”
Amy Calhoun Robb VP of Marketing | Hero Cosmetics
Amy Calhoun Robb
VP of Marketing | Hero Cosmetics

Seamlessly Integrate With Your Tech Stack

We’re built to be the hub of your customer retention efforts, not another data silo. Easily connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.
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Seamlessly Integrate With Your Tech Stack

We’re built to be the hub of your customer retention efforts, not another data silo. Easily connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.

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Frequently asked questions

What is a coalition loyalty program?
A coalition loyalty program is a strategic alliance of multiple brands that allows customers to earn and redeem rewards across the entire coalition network.
How do customers benefit from a coalition loyalty program?
Customers benefit from increased choice and flexibility in earning and redeeming rewards across diverse brands within the coalition.
Can coalition partners share customer data?
Yes, coalition partners can share anonymized customer data to enhance personalization and customer experience across the network.
How can my brand join a coalition loyalty program?
Contact TrueLoyal today to learn more about joining or establishing a coalition loyalty program tailored to your brand’s needs.
What types of brands are ideal for a coalition loyalty program?
Coalition loyalty programs work well for brands that complement each other and share a similar target audience. Examples include retail chains, travel partners, dining establishments, and service providers. The key is to create a coalition where each brand adds value to the customer experience.
How is the performance of a coalition loyalty program measured?
Performance is measured using metrics such as customer engagement, redemption rates, coalition-wide sales, and overall satisfaction. TrueLoyal provides detailed analytics to track these metrics and assess the success of the coalition program.

See Why Consumer Brands Choose TrueLoyal

Let’s talk about how we can help you design and implement a successful program.