TrueLoyal

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Jelly belly case study
Food & Beverages
Jelly Belly increased customer retention by 77% and repeat purchase revenue by 1.69X
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Introducing TrueLoyal-The Only Loyalty Platform for Multi-Channel Consumer Brands-Why TrueLoyal is Building Future of Loyalty
TrueLoyal
Introducing TrueLoyal: The Only Loyalty Platform for Multi-Channel Consumer Brands
I’ve always been fascinated by the relationship...
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Healthcare loyalty program

Delivering Customized Loyalty Solutions for Healthcare Providers

The healthcare industry is evolving as patients seek more personalized, patient-centric care. Elevating the patient experience through loyalty programs is now critical for healthcare organizations. As Brian Solis notes, innovative organizations that enhance patient experiences will boost satisfaction and market growth by drawing inspiration from both healthcare and other industries.
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Healthcare loyalty program |
Industry challenges

Key challenges faced by the healthcare industry

Customer Engagement & Retention

Intense competition in healthcare makes it difficult to engage customers and retain their loyalty long-term.

Personalization

Understanding patient needs and behaviors is crucial for creating meaningful, personalized interactions that foster loyalty.

Limited Touchpoints

Low-frequency purchases and fewer interactions make it challenging to influence patient behavior and co-create tailored experiences.

Privacy Concerns

Ensuring data privacy and reassuring patients about responsible data use are vital for building trust and loyalty.

Upselling Challenges

Selling premium services or modules is difficult, limiting opportunities for revenue growth in the healthcare sector.

The TrueLoyal Solution

Empowering healthcare brands with advanced loyalty solutions

Healthcare loyalty program |

Tailor Loyalty Programs to Healthcare Needs

Design loyalty programs that cater to patient behaviors, offering rewards for essential healthcare services and treatments, and fostering stronger patient retention.

Personalize Patient Engagement

Leverage patient data to deliver targeted promotions on frequently used healthcare services and products, driving deeper engagement and improving patient outcomes.

Seamless Integration with Healthcare Systems

Connect with EHRs, patient management systems, and healthcare e-commerce platforms to enable real-time tracking of patient interactions and service usage for precise reward allocation.

Utilize Behavioral Analytics

Analyze patient behaviors and treatment preferences to provide timely, relevant rewards that enhance patient satisfaction and loyalty.

Key loyalty features for healthcare industry

TrueLoyal’s loyalty programs are designed to turn everyday patient interactions into meaningful connections, fostering long-term loyalty and driving sustainable growth in the healthcare sector.

Incentives for Patient Engagement

Reward points for appointments, wellness participation, and shared health content.

Personalized Health Recommendations

Provide tailored health advice based on patient insights and preferences.

Service Bundling Opportunities

Offer dynamic healthcare service bundles based on individual patient needs.

Omnichannel Integration

Enable seamless rewards across all healthcare touchpoints, online and in-clinic.

Customized QR Codes

Boost engagement with personalized QR codes in health materials and packaging.

Multi-Touchpoint Communication

Coordinate patient outreach via email, SMS, and push notifications.

Stay ahead of the competition

TrueLoyal empowers healthcare providers to deliver exceptional value by understanding and anticipating patient needs, fostering increased engagement and building a community of loyal advocates.

Increased Patient Retention

Tailored rewards and personalized experiences enhance patient loyalty and reduce attrition.

Strengthened Patient Loyalty

Customizable rewards and exclusive benefits cultivate deep-rooted loyalty to your healthcare practice.

Actionable Patient Insights

Advanced analytics offer valuable insights into patient behavior, enabling more effective, targeted outreach.

Enhanced Patient Experience

Personalized interactions and meaningful rewards improve patient satisfaction and inspire advocacy..

Healthcare loyalty program |

Ensuring patient engagement with a scalable and reliable platform

Create a seamless patient experience with customized strategies, personalized rewards, and a well-executed launch plan, ensuring long-term patient engagement and retention.
Maximize loyalty and business growth with TrueLoyal image

Step 1

Strategic Development

Define clear objectives, identify target patient groups, and establish desired outcomes. Customize strategies to address the specific needs of the healthcare sector.

Step 2

Platform Customization and Integration

Tailor TrueLoyal's platform to reflect your healthcare practice’s identity. Integrate it seamlessly with existing healthcare systems for a cohesive patient experience.

Step 3

Reward structure design

Develop incentives that resonate with patient behaviors—design rewards that encourage regular visits, wellness participation, and continued engagement.

Step 4

Program Launch and Promotion

Implement a strategic launch plan. Effectively promote the program to boost enrollment and clearly communicate its value to patients.

Transforming loyalty with real results

Learn how leading consumer brands achieve maximum ROI with TrueLoyal
77%
Increase in Customer Retention
22%
Increase in Customer Lifetime Value
57%
Increase in Repeat Revenue Per Member
132%
Net Promoter Score Improvement
Food & beverage

77% Increase in Customer Retention

“We achieved a 77% increase in customer retention. The results were amazing!”

Healthcare loyalty program |
Bryan Pergakis
Digital Marketing | Jelly Belly
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Beauty & Cosmetics

57% Increase in Repeat Revenue Per Member

“We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.”
Healthcare loyalty program |
Annette Berg
Director of Customer Experience | Defenage
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Retail Footwear

25% Increase in average order value

“The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%”

Healthcare loyalty program |
Pia Shah
Marketing Analyst | Stride Rite
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Automotive & Aftermarket

154% Increased repeat purchase revenue

“Our customers are more loyal because we can engage with them better through the Loyalty Rewards Program. Every part of the loyalty program was designed carefully to achieve maximum results. The loyalty program has helped us boost our repeat purchase revenues by 154%.”
Sandy-Oracle
Sandy Crespo-Mossi

Operations Manager | Oracle Lighting

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Food & beverage

132% Net Promoter Score Improvement

“We have had our Taste Buds community for the past 2.5 years. We turn to them for anything and everything that you can think of. And we’ve found it so valuable. We constantly get messages from our Taste Buds about how much they love Sir Kensington’s. About how much they love being a part of the community. And so it really has been an important part of our growth strategy in activating and building this group of super fans.”
Amanda Triglia Marketing Manager Sir Kensington's
Amanda Triglia
Marketing Manager | Sir Kensington’s
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Automotive & Aftermarket

85% Increased repeat purchase revenue

“We love TrueLoyal’s structured approach to create an optimized loyalty program. We were able to increase the number of repeat purchasers significantly which has helped us increase repeat purchase revenues by 85%.”
Alex German BLiss

Alex German

Marketing Manager | German-Bliss Equipment
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Beauty & Cosmetics

+21% Purchase Conversions

“We are incredibly excited to see the immediate impact our community is having on our brand. The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches.”
Amy Calhoun Robb VP of Marketing | Hero Cosmetics
Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
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Seamlessly Integrate With Your Tech Stack

We’re built to be the hub of your customer retention efforts, not another data silo. Easily connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.
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Seamlessly Integrate With Your Tech Stack

We’re built to be the hub of your customer retention efforts, not another data silo. Easily connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.

See All Integrations ->

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Frequently asked questions

How can a loyalty program benefit my healthcare practice?

A loyalty program can enhance patient retention, increase engagement, and provide valuable insights into patient behaviors for more targeted and personalized care.

Is TrueLoyal's platform scalable for large healthcare organizations?

Yes, TrueLoyal's platform is built to scale with your healthcare practice’s growth, accommodating the diverse needs of both small clinics and large healthcare networks.

Can I customize rewards based on different patient services?

Absolutely. TrueLoyal allows you to create tailored rewards and incentives based on various healthcare services or patient segments.

How does TrueLoyal ensure data security and compliance in the healthcare industry?

TrueLoyal adheres to strict data security protocols and compliance standards, including HIPAA, to protect patient information and ensure regulatory compliance.

How does TrueLoyal's loyalty program help understand patient preferences?

TrueLoyal's advanced analytics offer actionable insights into patient behaviors and preferences, helping you tailor your services and improve patient care.

What types of rewards are most effective for healthcare patients?

Effective rewards include discounts on future healthcare services, access to wellness programs, personalized health recommendations, and incentives that promote healthy behaviors.

 

See Why Consumer Brands Choose TrueLoyal

Let’s talk about how we can help you design and implement a successful program.

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