Skyline University College's 448% Social Brand Impressions Increase

Education | USA

In the first three months of using TrueLoyal, they have had a 448% increase in social brand impressions and also a 489% increase in the number of posts using their brand hashtag over the same period of time in the previous year.

About Skyline University

Skyline University College, in Sharjah, United Arab Emirates, is a business management university offering both undergraduate and post graduate programmes. Established in 1990, Skyline University College is recognized as one of the leading universities in the United Arab Emirates and it’s diversity is embodied by students from over 60 different nationalities.

Key Results

448%

Increase in social brand impressions

489%

Increase in the posts with their brand hashtag

The marketing team at Skyline University College had been quite active on social media over the past two years, and having identified that social media was critical in the future of communication with students, had invested resources to establish a present here.

The greatest challenge that they faced throughout this period was in trying to create a two way conversation with their students through social media. They were creating lots of great content themselves and pushing it out, but were struggling to get students to engage with the content and establish that two-way conversation with them on social media.

Whilst investing resources to create all of this new social content, another challenge that they faced was finding somewhere to host it so that it would have greater longevity. Social posts have a very short shelf life, and the marketing team wanted a tool that would allow them showcase this content, from multiple channels, throughout their digital properties and allow it to be accessed at any time.

Upon partnering with TrueLoyal in September 2016, Skyline University College started by setting up UGC (user-generated content) displays on TV screens throughout the campus. These screens had a clear call to action banner at the top of the display, explaining to students that they would have their photos featured on the screens by using the brand’s hashtag on their social posts taken around the school.

Using TrueLoyal, they mirrored this content on the homepage of their website also. The main reason for doing so was to give prospective students a better idea of what life is actually like at Skyline University College, in terms of the school’s culture and personal development initiatives.

For phase two of integrating TrueLoyal with their digital properties, the team are now looking at embedding this UGC into the intranet portal that the students access every day, which is expected to increase engagement with them even further. The team are also looking at showcasing this content on more of their external web touchpoints, for example, student life pages and international student pages. These web displays will come with CTA buttons linking directly to admissions pages to help generate more leads.

“The possibility of engaging a student is now far greater than ever before since we started to use the TrueLoyal platform.”

With one click, Coniglio could send content from Hootsuite to TrueLoyal, pushing her moderated content directly to the homecoming website. Using Hootsuite listening streams she followed general conversations to find any related content that might not have included #GSUnited. “The TrueLoyal in Hootsuite is easy to use and allows us to share more vibrant content,” Terry Coniglio says.

Build school spirit with campaigns

Skyline University College has now opened up a two way conversation with their students on social media.