Food and Beverage
Chromatic Coffee
Chromatic Coffee achieved an 84.83% increase in customer retention by implementing a rewards program that incentivized repeat purchases, strengthened customer loyalty, and enhanced shopping experiences with personalized offers.
About Chromatic Coffee
Key Results
Objectives and challenges
- Improve customer retention
- Increase in repeat purchase
The solution: A rewards program
With the objective of maximizing revenue through repeat purchases, Chromatic Coffee implemented their Chromatic Rewards program using TrueLoyal's modern-day loyalty rewards platform.
We were extremely delighted in the way TrueLoyal worked with us to identify pain points in customer retention and helped structure an optimized rewards program to keep customers coming back. Not only has our customer retention increased, TrueLoyal provoked all sorts of customer engagement. We’ve received plenty of positive feedback, and even some suggestions for rewards they’d like to see – they’re having fun.
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