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Platform Flexibility

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Industries

Design & Strategy

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Jelly belly case study
Food & Beverages
Jelly Belly increased customer retention by 77% and repeat purchase revenue by 1.69X
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Introducing TrueLoyal-The Only Loyalty Platform for Multi-Channel Consumer Brands-Why TrueLoyal is Building Future of Loyalty
TrueLoyal
Introducing TrueLoyal: The Only Loyalty Platform for Multi-Channel Consumer Brands
I’ve always been fascinated by the relationship...
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Travel and Hospitality Industry

Customer Loyalty in the Travel and Hospitality Industry

Customer loyalty in travel industry is the need of the hour for the sector. Travel and Hospitality services have suffered greatly because of COVID-19 and with travel restrictions easing up, it is important to engage and retain loyal customers. The solutions to overcome such unique challenges can be implemented with TrueLoyal’s Loyalty platform.
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Travel and Hospitality Industry |
Industry challenges

Challenges faced by the travel and hospitality industry

Lack of Uniqueness

Due to global standardization, all offers and services often appear indistinguishable. The challenge lies in creating unique offers and experiences to stand out.

Lack of Personalization

Personalization drives customer satisfaction. Offering tailored packages based on customer engagement and travel history can enhance loyalty.

Testimonials and Referrals

Travelers are unlikely to spontaneously provide testimonials or referrals. Encouraging and incentivizing them can significantly boost revenue and attract new customers.

Adoption of Add-on Services

Persuading customers to explore and pay for add-on services poses a challenge. Effective strategies are needed to increase the uptake of these services.

Online Reputation Management

Occasionally, travel itineraries may not go as planned, leading to dissatisfaction. Managing online reputation effectively is crucial for maintaining customer trust and loyalty.

Seasonality

The tourism industry is highly seasonal, creating a challenge in maintaining customer engagement year-round. Addressing seasonality with targeted strategies can help capitalize on these opportunities.

The TrueLoyal Solution

Empowering travel and hospitality industry with cutting-edge loyalty features

Overview - Travel & Hospitality

Develop programs offering rewards for frequent stays, bookings, and seasonal promotions to boost repeat visits.

Deliver personalized offers based on booking history to increase customer engagement and spend per booking.

Enable real-time tracking of reservations and interactions for accurate and timely loyalty rewards.

Use analytics to understand travel patterns and preferences, offering relevant rewards to enhance customer loyalty.

Key loyalty features for travel and hospitality industry

With TrueLoyal’s travel and hospitality loyalty programs, you can elevate transactional interactions into deep, lasting relationships, driving long-term loyalty and sustained growth.

Incentives for Interactions

Reward points for bookings, reviews, and social shares to keep guests engaged and coming back.

Product Recommendations

Use AI-driven algorithms to provide personalized travel or hospitality recommendations, enhancing the guest experience.

Cross-Selling Opportunities

Implement dynamic bundling or special offers based on customer preferences, increasing average revenue per booking.

Omni-Channel Integration

Allow guests to earn and redeem rewards seamlessly across all touchpoints, from online booking to in-person stays.

Customized QR Codes

Integrate customized QR codes into booking confirmations or on-property materials to boost engagement and retention.

Stay ahead of the competition

Affin ia helps travel and hospitality brands deliver exceptional value by understanding and anticipating guest needs, leading to increased repeat bookings and a community of loyal advocates.

Loyalty rewards that work.

TrueLoyal helps create a more engaging and rewarding shopping experience. It boosts customer satisfaction and builds lasting relationships, giving your business a competitive edge in the grocery and hypermarket industry.

Increased Customer Retention

Personalized rewards and tailored experiences enhance guest retention and reduce churn, ensuring travelers return for future stays.

Enhanced Brand Loyalty

Customizable rewards and exclusive benefits foster deep brand loyalty, encouraging guests to choose your brand repeatedly.

Actionable Customer Insights

Advanced analytics offer insights into guest behavior, enabling targeted marketing strategies that resonate with their preferences.

Improved Customer Experience

Personalized interactions and rewards not only boost guest satisfaction but also encourage them to become enthusiastic advocates for your brand.

Stay ahead of the competition

Tailored approach to travel and hospitality loyalty programs

Creating an effective loyalty program for grocery stores involves a few key steps. Here’s how you can design and launch a program that boosts customer loyalty and drives more frequent visits.
Maximize loyalty and business growth with TrueLoyal image

Step 1

Strategic Planning

Establish clear goals and identify your target audience. Develop customized strategies tailored to the unique demands of the travel and hospitality sector.

Step 2

Customization and Integration

Adapt TrueLoyal's platform to reflect your brand’s identity. Ensure smooth integration with existing systems to provide a cohesive guest experience.

Step 3

Reward Structure Development

Design incentives that resonate with travelers’ behaviors. Create rewards that drive repeat bookings and foster ongoing engagement.

Step 4

Program Launch and Promotion

Implement a comprehensive launch plan. Effectively promote the program to boost enrollment and highlight its benefits to potential guests.

Transforming loyalty with real results

Learn how leading consumer brands achieve maximum ROI with TrueLoyal
77%
Increase in Customer Retention
22%
Increase in Customer Lifetime Value
57%
Increase in Repeat Revenue Per Member
132%
Net Promoter Score Improvement
Food & beverage

77% Increase in Customer Retention

“We achieved a 77% increase in customer retention. The results were amazing!”

Travel and Hospitality Industry |
Bryan Pergakis
Digital Marketing | Jelly Belly
Read Case Study
Beauty & Cosmetics

57% Increase in Repeat Revenue Per Member

“We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.”
Travel and Hospitality Industry |
Annette Berg
Director of Customer Experience | Defenage
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Retail Footwear

25% Increase in average order value

“The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%”

Travel and Hospitality Industry |
Pia Shah
Marketing Analyst | Stride Rite
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Automotive & Aftermarket

154% Increased repeat purchase revenue

“Our customers are more loyal because we can engage with them better through the Loyalty Rewards Program. Every part of the loyalty program was designed carefully to achieve maximum results. The loyalty program has helped us boost our repeat purchase revenues by 154%.”
Sandy-Oracle
Sandy Crespo-Mossi

Operations Manager | Oracle Lighting

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Food & beverage

132% Net Promoter Score Improvement

“We have had our Taste Buds community for the past 2.5 years. We turn to them for anything and everything that you can think of. And we’ve found it so valuable. We constantly get messages from our Taste Buds about how much they love Sir Kensington’s. About how much they love being a part of the community. And so it really has been an important part of our growth strategy in activating and building this group of super fans.”
Amanda Triglia Marketing Manager Sir Kensington's
Amanda Triglia
Marketing Manager | Sir Kensington’s
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Automotive & Aftermarket

85% Increased repeat purchase revenue

“We love TrueLoyal’s structured approach to create an optimized loyalty program. We were able to increase the number of repeat purchasers significantly which has helped us increase repeat purchase revenues by 85%.”
Alex German BLiss

Alex German

Marketing Manager | German-Bliss Equipment
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Beauty & Cosmetics

+21% Purchase Conversions

“We are incredibly excited to see the immediate impact our community is having on our brand. The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches.”
Amy Calhoun Robb VP of Marketing | Hero Cosmetics
Amy Calhoun Robb
VP of Marketing | Hero Cosmetics
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Seamlessly Integrate With Your Tech Stack

We’re built to be the hub of your customer retention efforts, not another data silo. Easily connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.
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Seamlessly Integrate With Your Tech Stack

We’re built to be the hub of your customer retention efforts, not another data silo. Easily connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.

See All Integrations ->

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Frequently asked questions

How can a loyalty program benefit my travel and hospitality brand?
Loyalty programs enhance guest retention, increase engagement with your services, and provide valuable insights into guest preferences for more targeted marketing.
Is TrueLoyal's platform scalable for large-scale travel and hospitality operations?
Yes, TrueLoyal's platform is designed to grow with your business, supporting the diverse needs of large-scale travel and hospitality operations.
Can I customize rewards based on different types of travel experiences?

Absolutely, TrueLoyal allows you to create tailored rewards and incentives based on various travel experiences, such as luxury stays, adventure travel, or family vacations.

 
How does TrueLoyal ensure data security and compliance in the travel and hospitality industry?
TrueLoyal follows rigorous data security protocols and compliance standards to protect guest information and ensure adherence to regulations such as GDPR and CCPA.
How can TrueLoyal's loyalty program help understand guest preferences?
TrueLoyal's advanced analytics deliver actionable insights into guest behavior, helping you understand preferences and trends to refine your marketing strategies and enhance the guest experience.
What types of rewards are most effective for travelers and hotel guests?

Effective rewards include discounts on future bookings, exclusive access to special offers or upgrades, personalized travel experiences, and loyalty perks that enhance the overall guest experience.

 

See Why Consumer Brands Choose TrueLoyal

Let’s talk about how we can help you design and implement a successful program.

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