AI-powered Loyalty Software For Mid and Large Businesses

TrueLoyal delivers AI-powered personalized loyalty across complex online and offline sales channels to keep customers for life.

The World's Best Consumer Brands Build Lasting Loyalty With TrueLoyal

The Loyalty Landscape Is Changing - Are You Ready?

Modern brands are under pressure to engage, retain, and grow, but face serious hurdles. TrueLoyal is designed to help you overcome these challenges with clarity, speed, and scale.

Low Customer Retention

Rising acquisition costs and saturated markets make it harder than ever to keep customers loyal.

Fragmented Customer Journeys

Disconnected online, in-store, and mobile experiences break brand consistency.

Limited Personalization

Without AI and data activation, many programs feel generic and ineffective.

Lack of First-Party Data Strategy

As third-party cookies disappear, brands struggle to collect and use actionable data.

No Clear Loyalty ROI

Programs often lack strategic planning and measurement, leading to missed growth opportunities.

Outdated or Rigid Loyalty Platforms

Legacy systems can’t adapt to modern customer needs or tech stacks.

Internal Resource Constraints

Building, optimizing, and managing a loyalty program takes time and expertise most teams don’t have.

Inability to Scale Across Channels or Regions

Growth gets blocked when platforms can’t scale globally or integrate with multiple sales channels.

Why Leading Brands Choose TrueLoyal

From strategy to personalization, see why our customers trust us to power high-impact loyalty programs.

Loyalty Strategy That Delivers

Our experts help you design and optimize your loyalty program to launch with confidence and deliver measurable results.

Seamless Omnichannel Execution

Connect across eCommerce, retail, and distributor channels with total platform flexibility.

Data-Driven In-Store Insights

No POS? No problem. Incentivize and capture in-store engagement and fill the data gaps.

AI-Powered Personalization

Deliver hyper-relevant, real-time experiences that boost retention and customer advocacy.

"We partnered with TrueLoyal to build out our customer loyalty program for our ecommerce platform, and so far it has been nothing but a great experience. The platform itself is quite intuitive and approachable, and their support team was super helpful and responsive throughout the entire process. We’ve only seen the tip of the iceberg for what TrueLoyal can do so far, and I have full confidence that it will boost our customer relationships and sales in a myriad ways."

Chris Weiss

Director of Marketing, Half Time Beverages

All-in-One Platform. Infinite Possibilities.

Empower your brand with powerful features spanning AI, omnichannel engagement, and real-time personalization.

Predictive Consumer Insights

Stop wasted spend with research firms and make better decisions for your brand faster with an always-on channel for predictive consumer insights.

Churn Prediction

Stop guessing and start knowing. Our advanced Churn Prediction Model moves beyond simple analytics to deliver a proactive retention strategy.

Gamification, Challenges and Streaks

Motivate repeat engagement with fun, goal-based incentives. Reward consistency and build loyalty habits through streaks and milestone achievements.

Omnichannel & Multi-Region Loyalty

Unify your programs across regions, brands, and sales channels effortlessly.

Incentive Engine & Rewards Catalog

Customize rewards and offers with complete control and automation.

Receipt Scanning, Loyalty App, Social Commerce

Extend loyalty touchpoints with mobile-friendly, social, and offline options.

First-Party & Zero-Party Data Activation

Gather and act on declared and observed data for precision targeting.

Email & SMS Journeys

Automate meaningful communication that moves customers through their journey.

Communities, Reviews & UGC

Build trust and authenticity with social proof and peer influence tools.

You’ve built an amazing brand. Now make customers stay for life.

Turn transactions into lasting relationships with intelligent loyalty.

Tailored Loyalty for Every Business Model

Empower your brand with powerful features spanning AI, omnichannel engagement, and real-time personalization.

Points-Based, Tiered, Cashback Loyalty

Reward loyal customers with flexible and familiar models that encourage repeat purchases

Gamified, Subscription, and Experiential Loyalty

Keep your program exciting and sticky with creative, high-value experiences.

Multi-Brand & Partnered Loyalty

Collaborate across brands to provide extended value and reach.

Behavior-Based & Earn & Burn Models

Influence customer actions with rewards based on engagement or transactions.

Strategy Backed by Experts: Get More Than a Platform - Get a Partner

Our team works with you to build, model, and measure your program.

Loyalty Program Design

Tailored programs designed to meet your specific customer and business goals.

Financial Modeling & Impact Analysis

Predict performance and ROI with accurate forecasts and benchmarks.

Strategic Consulting & Managed Insights

Ongoing guidance from loyalty experts to keep your program thriving.

"We were extremely delighted in the way TrueLoyal worked with us to identify pain points in customer retention and helped structure an optimized rewards program to keep customers coming back. Not only has our customer retention increased, TrueLoyal provoked all sorts of customer engagement. We’ve received plenty of positive feedback, and even some suggestions for rewards they’d like to see – they’re having fun."

Donald Miguel

Operations Manager | Chromatic Coffee

Transforming loyalty with real results

Learn how leading consumer brands achieve maximum ROI with TrueLoyal

77%

Increase in Customer Retention

22%

Increase in Customer Lifetime Value

57%

Increase in Repeat Revenue Per Member

132%

Net Promoter Score Improvement

Food & beverage

77% Increase in Customer Retention

“We achieved a 77% increase in customer retention. The results were amazing!”

Bryan Pergakis

Digital Marketing | Jelly Belly

Beauty & Cosmetics

57% Increase in Repeat Revenue Per Member

“We wanted to unlock the true potential of our growing customer base. Our first goal was to deliver a seamless customer experience, and we love the strategic consultation offered by TrueLoyal throughout this journey.”

Annette Berg

Director of Customer Experience | Defenage

Retail Footwear

25% Increase in average order value

“The loyalty program helped us create stronger customer engagement and we have seen the average order value increase by 25.29%”

Pia Shah

Marketing Analyst | Stride Rite

Automotive & Aftermarket

154% Increased repeat purchase revenue

“Our customers are more loyal because we can engage with them better through the Loyalty Rewards Program. Every part of the loyalty program was designed carefully to achieve maximum results. The loyalty program has helped us boost our repeat purchase revenues by 154%.”

Sandy Crespo-Mossi

Operations Manager | Oracle Lighting

Food & beverage

132% Net Promoter Score Improvement

“We have had our Taste Buds community for the past 2.5 years. We turn to them for anything and everything that you can think of. And we’ve found it so valuable. We constantly get messages from our Taste Buds about how much they love Sir Kensington’s. About how much they love being a part of the community. And so it really has been an important part of our growth strategy in activating and building this group of super fans.”

Amanda Triglia

Marketing Manager | Sir Kensington’s

Automotive & Aftermarket

85% Increased repeat purchase revenue

“We love TrueLoyal’s structured approach to create an optimized loyalty program. We were able to increase the number of repeat purchasers significantly which has helped us increase repeat purchase revenues by 85%.”

Alex German

Marketing Manager | German-Bliss Equipment

Beauty & Cosmetics

+21% Purchase Conversions

“We are incredibly excited to see the immediate impact our community is having on our brand. The Hero Skin Squad is actively sharing their positive experiences with our products, participating in product development, and helping us spread the word about our new launches.”

Amy Calhoun Robb

VP of Marketing | Hero Cosmetics

Seamlessly Integrate With Your Tech Stack

We’re built to be the hub of your customer retention efforts, not another data silo. Easily connect your systems with dozens of pre-built integrations, our open API, and robust integration framework.

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