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B2B retention fell to 29% in 2025 due to poor onboarding, misaligned value, and fragmented experiences; adopting a purpose-built B2B loyalty platform with system integrations and AI personalization can turn transactions into engaging relationships and prevent churn. Understand Key Drivers
Modern consumer brands face an increasingly competitive landscape where acquiring new customers costs five times more than retaining existing ones. High-retention loyalty program management has emerged as the strategic differentiator for mid-market omnichannel brands seeking sustainable growth. This comprehensive guide
Multi-channel loyalty programs unify in-store, online, mobile, and social rewards to increase retention, boost customer lifetime value, and drive measurable revenue—members spend 12–18% more and top programs generate 15–25% more revenue. Understanding Multi‑Channel Loyalty Programs and Their Business Impact A
Did you know that 77% of consumers stick with brands that offer loyalty rewards? In a competitive market, retaining customers is just as important as gaining new ones. A well-designed loyalty program makes it easier to build strong relationships with
Loyalty programs have evolved far beyond the simple stamp cards or discount codes of the past. Today, they are essential tools that can double, even triple, repeat sales when executed correctly. After analyzing over 100 loyalty programs, we found that
