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Jelly belly case study
Jelly Belly increased customer retention by 77% and repeat purchase revenue by 1.69X
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Introducing TrueLoyal-The Only Loyalty Platform for Multi-Channel Consumer Brands-Why TrueLoyal is Building Future of Loyalty
Introducing TrueLoyal: The Only Loyalty Platform for Multi-Channel Consumer Brands
I’ve always been fascinated by the relationship...
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Podcast

Episode 10: Rob Markey on NPS and CLV: Driving Loyalty Through Data

NPS and CLV: Driving Loyalty Through Data

Rob Markey, partner at Bain & Company and co-creator of the Net Promoter System, joins us in this episode of the TrueLoyal podcast series. With over 30 years of experience helping major companies elevate customer loyalty, Rob brings invaluable insights into designing customer-centric cultures and strategies.

Presented by TrueLoyal, the podcast series delves into the evolving landscape of customer loyalty with top industry experts.

 

In this episode, host Max Savransky and Rob explore:

Stay ahead of evolving loyalty trends by subscribing to the TrueLoyal Podcast series and join the conversation with loyalty enthusiasts worldwide.

Rob is co-creator of the Net Promoter System (NPS), a popular framework for measuring customer loyalty and advocacy. With over 30 years of experience helping major companies elevate customer loyalty, Rob brings invaluable insights into designing customer-centric cultures and strategies.
Rob Markey
Rob Markey
Partner at Bain & Company

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