Meet us at eTail 2025 to unlock the power of customer loyalty
February 24 - 27, 2025 | JW Marriott Desert Springs, Palm Springs, CA Join us at eTail Palm Springs 2025, the premier annual event for retail e-commerce and omnichannel innovation. Hosted by WBR, eTail brings together retail's leading visionaries, decision-makers, and technology providers to discuss cutting-edge strategies, trends, and technologies that are shaping the future of customer loyalty. Discover how TrueLoyal is redefining loyalty programs with advanced data-driven insights, omnichannel integration, and innovative reward structures that drive customer retention and revenue growth.

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Event Details
- Date & Time : February 24 - 27, 2025
- Join at : JW Marriott Desert Springs, Palm Springs, CA
About eTail
Join Sameer Kamat, CEO of TrueLoyal, at eTail West 2025 for Exclusive Insights on Loyalty
We’re thrilled to announce that Sameer Kamat, CEO of TrueLoyal, will be a featured speaker at eTail West 2025! With extensive experience in customer engagement and loyalty, Sameer will host and moderate two dynamic panel discussions designed to inspire and empower retail leaders.
Wednesday, February 26, 2025
Theme: Customer-Centric Retail & Disruptive Innovation
2:30 PM: Chairperson Remarks by TrueLoyal
Kicking off the afternoon with insights on creating customer-centric loyalty strategies.
3:20 PM Panel: Locking In Sales and Creating Convenience Through Subscription Models
Moderator: Sameer Kamat, CEO, TrueLoyal
Panelists:
- John Trippe, Technical Director, eCommerce, Hiya Health
- Axel Folz, VP Growth, Bespoke Post
- Aaron Magness, SVP – Marketing, Full Glass Wine Co.
Discussion points :
- Implementing effective subscription models to drive recurring sales and customer loyalty.
- Optimizing subscription offerings for convenience and personalized customer experience.
- Leveraging data analytics to continuously refine and adapt subscription strategies.
- Integrating seamless payment and delivery processes to enhance subscriber satisfaction.
4:20 PM Panel: Progressing From One Size Fits All to Personalized Loyalty Programs Moderator: Sameer Kamat, CEO, TrueLoyal : Panelists:
- Mark Deruyter, VP, Digital, Om Mushroom
- Domonique Brown, Director, Customer Experience, Liquid I.V.
- Paige Sheedy, VP of CRM and Loyalty, DSW
- Allison McGuire, VP Marketing, Paper Mart
Discussion points :
- Tailoring loyalty program offerings based on individual customer preferences and behavior.
- Utilizing data analytics to segment customers and deliver personalized rewards and incentives.
- Implementing dynamic loyalty tiers and rewards structures to increase engagement and retention.
- Integrating personalized communication channels to enhance customer satisfaction and loyalty program effectiveness.
Find Us At Booth #611

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